Suprata for locksmiths
Locksmith work, from the midnight lockout to the rekey contract
A locksmith's best customer is often locked out and standing in the rain. Suprata makes sure that call is answered or texted back. The job, the after-hours rate and the payment are all recorded on one record.
Sound familiar?
What a normal week looks like without the right system
We hear these from locksmiths all the time. Here is what Suprata does about each one.
Lockout calls come in at all hours. If the call goes to voicemail, they call someone else in thirty seconds.
Every phone you list rings at once, and a missed caller gets a text back from your business number within seconds.
Property managers send us rekeys for dozens of units and want one bill a month.
One manager can sit on many accounts, and a monthly statement covers every unit's invoices.
The van is out of the one deadbolt everyone asks for.
Locks, deadbolts and key blanks are tracked per van with minimum stock levels.
We cut keys at the counter and the drawer never matches the sales.
A till on the counter computer tracks the float, drops and a blind close with over and short.
What runs your day
The parts of Suprata that fit locksmiths
Suprata is a versatile workflow and business intelligence platform that delivers the power of custom software with ease and affordability. These are the pieces that matter most to you.
Suprata Talk
Every phone rings at once, after-hours calls can still ring, and missed callers get a text back.
See Talk Suprata Suite moduleSuprata Schedule
Lockouts dropped onto the dispatch board with the nearest tech in view.
See Schedule Suprata Suite moduleSuprata CRM
Property managers across many accounts, with gate codes and access notes per address.
See CRM Suprata Suite moduleSuprata Inventory
Locks, deadbolts and key blanks per van and per shop.
See Inventory Suprata Suite moduleSuprata Pay
A counter till for key cutting and pay links for on-site work.
See Pay Suprata Suite moduleSuprata Job
Photos and signatures on lockout jobs back up what was agreed after hours.
See JobA day in the life with Suprata
One ordinary day, start to finish
Here is how the work flows when every call, job, booking and payment lives in one place.
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12:40 am
Lockout
A lockout call rings the on-call tech. The customer gets a text with the arrival time and the after-hours rate is on the job.
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8:30 am
Inbox
The office works the inbox: two voicemails with written copies and a text asking for a rekey quote.
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10:00 am
Rekey run
A tech rekeys six units for a property manager, one job per unit on the manager's accounts.
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12:15 pm
Counter
Key cutting and a padlock sale go through the till at the counter.
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2:30 pm
Commercial quote
A store gets a proposal for new commercial hardware and signs it online.
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5:30 pm
Month-end
The property manager's statement goes out with every unit's rekey on it.
See it on screen
Real Suprata screens
Sample data, real software. Every screen below comes straight from Suprata.
Questions we hear
Straight answers
Asked by locksmiths before they switch.
Can after-hours calls still ring our phones?
Yes. You choose whether phones keep ringing after hours or calls go to voicemail with a text back.
Are calls recorded?
You can record answered calls. A recording notice plays for the caller, and the recording and a written copy go on the customer's call history.
Can we run a cash drawer?
Yes. A till ties a drawer to the counter computer with opening counts, drops, deposits and a blind close.
Can one property manager get one bill?
Yes. Attach the manager to every property's account and send a monthly statement of account.
Read: Working with Property Managers (One Contact, Many Accounts)
Something else? Call 888-494-4335, email hello@suprata.com or ask “Does Suprata do this?”
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Start with Suprata Suite on your own, or let our team set it up around the way your locksmith business works.