Suprata for computer and phone repair shops

Sound familiar?

What a normal week looks like without the right system

We hear these from computer and phone repair shops all the time. Here is what Suprata does about each one.

Three weeks later the customer says they left a charger with the laptop. Nobody wrote it down.

The intake form records make, model, serial, condition, accessories, the stated problem and backup status at drop-off.

Customers call all day asking if their phone is ready.

Status changes send texts: diagnosis done with the quote, and ready for pickup.

We spend an hour diagnosing a laptop and then the customer says no to the repair.

A diagnostic fee is on the ticket at drop-off and can be credited toward the repair if they approve.

The cash drawer never matches at the end of the day.

A till on the counter computer tracks the float, drops and a blind close with over and short.

What runs your day

The parts of Suprata that fit computer and phone repair shops

Suprata is a versatile workflow and business intelligence platform that delivers the power of custom software with ease and affordability. These are the pieces that matter most to you.

Suprata Suite module

Suprata Job

Bench Repair and In-Store Diagnostic job types with the Computer Evaluation and IT In-Store Evaluation forms.

See Job Suprata Suite module

Suprata Message

Drop-off, quote and ready-for-pickup texts driven by job status.

See Message Suprata Suite module

Suprata Inventory

Screens, batteries, drives and RAM tracked on the shelf with cost for honest margins.

See Inventory Suprata Suite module

Suprata Pay

A till and cash drawer at the counter, plus cards and pay links.

See Pay Suprata Suite module

Suprata Schedule

On-site calls on the dispatch board, and a bench queue view for walk-in work.

See Schedule Suprata Suite module

Suprata Review

Every customer gets asked for a review at pickup, and problems reach the owner first.

See Review

A day in the life with Suprata

One ordinary day, start to finish

Here is how the work flows when every call, job, booking and payment lives in one place.

9:00 am
Open the drawer

The front desk opens the till with a counted float.
9:20 am
Drop-off

A cracked phone comes in. The intake form records the model, condition and passcode, and the customer gets a text with the ticket number.
11:00 am
Bench queue

The bench tech works from a view filtered to bench jobs, oldest first.
1:30 pm
Quote by text

A laptop's diagnosis is done. The customer gets the quote by text and approves.
3:45 pm
Ready

The screen is replaced, the part comes off stock, and the customer gets a ready-for-pickup text.
6:00 pm
Close the till

The drawer is counted by denomination in a blind close, and over or short is recorded.