Suprata for elevator and escalator service companies

Sound familiar?

What a normal week looks like without the right system

We hear these from elevator and escalator service companies all the time. Here is what Suprata does about each one.

Every building has a maintenance contract with a different visit schedule. Keeping that in our heads does not work anymore.

Each contract is a service agreement that creates its visits on schedule and comes up for renewal in the work queue.

A building manager calls about a car stuck between floors. We need the closest mechanic, now.

The dispatch board shows every mechanic's day, and the building's account shows its units, access notes and contacts.

When the same car keeps shutting down, I need to see every callback on that unit in one place.

Each unit is tracked at its building, and every job on it builds a service history you can read before you go.

Inspection certificates and contracts are buried in email.

The document library anchors certificates and contracts to the building's account, with search and secure share links.

What runs your day

The parts of Suprata that fit elevator and escalator service companies

Suprata is a versatile workflow and business intelligence platform that delivers the power of custom software with ease and affordability. These are the pieces that matter most to you.

Suprata Suite module

Suprata Subscribe

Monthly or quarterly maintenance visits generated from each building's contract, with renewals tracked.

See Subscribe Suprata Suite module

Suprata Schedule

Callbacks dropped onto the board next to scheduled maintenance, with the closest mechanic in view.

See Schedule Suprata Suite module

Suprata Job

Recall and callback job types, photos, signatures and the Equipment General form for each unit.

See Job Suprata Suite module

Suprata CRM

Buildings as service locations with machine room access notes and many contacts.

See CRM Suprata Suite module

Suprata Contract

Contracts and certificates stored on the building's account and shared by secure link.

See Contract Suprata Suite module

Suprata Inventory

Door operators, rollers and other parts tracked in the shop and on vans, ordered with purchase orders.

See Inventory

A day in the life with Suprata

One ordinary day, start to finish

Here is how the work flows when every call, job, booking and payment lives in one place.

6:45 am
Brief

The service manager's daily brief lists today's maintenance visits, open callbacks and contracts up for renewal.
7:30 am
Routine visits

Mechanics start monthly maintenance at five buildings, each created by its contract.
10:05 am
Callback

A building manager reports a car out of service. Dispatch drops the callback on the nearest mechanic and texts the arrival time.
11:30 am
Unit history

The mechanic opens the unit and sees two door-operator callbacks in the last month, and brings the part.
2:00 pm
Repair quote

A proposal for door equipment replacement goes to the property owner for signature.
4:30 pm
Renewals

The office works the renewal list in the work queue and sends two contracts for signature.