Suprata for appliance repair companies

Sound familiar?

What a normal week looks like without the right system

We hear these from appliance repair companies all the time. Here is what Suprata does about each one.

The tech diagnoses the washer, then we spend twenty minutes on the phone asking the customer to read us the serial number again.

Model, serial and the reported problem go on the Equipment General form at the first visit, attached to the job.

The part is on back order and the customer keeps calling the office to ask when we are coming back.

The tech shares a note when the part is ordered, and the customer gets a text with a link to the job's Work Recap.

We charge a diagnostic fee, and people argue about it when they decide not to fix the dryer.

The fee is on the job before work starts, with a signature, and can be credited toward the repair if they go ahead.

Landlords and property managers want the bill, not the tenant who called us.

A billing account sends the invoice to the owner while the job stays on the property's history.

What runs your day

The parts of Suprata that fit appliance repair companies

Suprata is a versatile workflow and business intelligence platform that delivers the power of custom software with ease and affordability. These are the pieces that matter most to you.

Suprata Suite module

Suprata Job

Diagnose, Awaiting Parts and return-visit flow on one job, with the Equipment General and General Warranty Claim forms.

See Job Suprata Suite module

Suprata Vendor

Parts ordered from your distributors on purchase orders tied to the job.

See Vendor Suprata Suite module

Suprata Message

Shared job notes and texts tell the customer what was found and when you are back.

See Message Suprata Suite module

Suprata CRM

Landlords and property managers as billing accounts across many properties.

See CRM Suprata Suite module

Suprata Schedule

Route optimization for a day of diagnostic calls across the service area.

See Schedule Suprata Suite module

Suprata Pay

Pay links with no login, and cards on file for repeat landlord customers.

See Pay

A day in the life with Suprata

One ordinary day, start to finish

Here is how the work flows when every call, job, booking and payment lives in one place.

7:45 am
Route

Dispatch orders nine diagnostic calls by drive time.
9:00 am
Diagnose

The tech records the dishwasher's model and serial on the job and finds a failed pump.
9:25 am
Part ordered

The pump goes onto a purchase order to the parts distributor, and the job moves to Awaiting Parts.
9:30 am
Customer told

The tech shares a note: part ordered, expected Thursday. The customer gets a text with the Work Recap link.
1:30 pm
Landlord billing

A refrigerator repair at a rental is billed to the property owner's billing account.
4:45 pm
Parts arrived

Received parts are checked in, and return visits are booked for tomorrow.