Suprata Suite · Customers & communication

Suprata Message

Text and email your customers from one inbox.

Suprata Message puts every customer text and email in one shared screen, right beside the customer's jobs and balance. Confirmations, reminders and invoices go out on their own. Your team can still reply personally whenever it matters.

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Part of Suprata Suite Set up in minutes 9 help articles

What’s included

What Message does

15 capabilities, connected to every other module in Suprata Suite.

Two-way conversations

6
  • Send and receive text and picture messages from the customer record
  • One Communication screen for calls, texts and email
  • Conversations grouped by phone number or email address
  • Customer replies by email come back into Suprata as records
  • Start a new job from a conversation in one click
  • Decide mailbox by mailbox who can read whose email

Automatic messages

6
  • Appointment confirmations and reminders by text and email
  • On-the-way texts and job updates
  • Estimates and invoices sent by text with a link
  • Past-due reminders by text
  • Templates with merge fields you can reword
  • Opt-out handling for texting

Setup

3
  • Built-in email or your own mail server
  • Texting through your own Twilio account
  • Email deliverability guidance so invoices land in the inbox

Screens

Message at work

Screens from Suprata Suite with made-up sample customers. Click any screen to enlarge it.

A two-way text conversation with a customer in the Communication screen
Settings for appointment confirmation texts with merge fields

Help center

Learn Message step by step

Plain-English guides from the Suprata help center, with the judgment calls that make setup go right the first time.

Communication: customer calls, texts and email in one place Communication puts every customer call, text and email in one screen: who's on the phone right now, every conversation by phone number or email… Setting up SMS via Twilio Text messages get answered when emails get ignored. Add SMS for appointment confirmations and on-the-way alerts and your no-show rate drops. Here's… Connecting Twilio for SMS How to connect your Twilio account to Suprata so you can send and receive SMS — what credentials to copy, which phone number to buy, and how to test… Setting up email (SMTP) Suprata's outbound email is what carries every invoice, appointment confirmation, and customer notification. Built-in or custom SMTP — here's how to… Setting up IMAP — turning customer replies into actions Outbound email is half the story. The other half is what happens when the customer hits Reply — and where that reply lands. IMAP polling closes the… Customizing the appointment confirmation The appointment confirmation is the email that does the most work for you. Done well, it cuts no-shows; done poorly, it confuses customers. Here's… Customizing the invoice email template The default invoice email reads like a system notification. A 15-minute customization turns it into something customers actually open and act on.… SMS templates for past-due reminders A text gets answered when an email gets ignored — but a past-due text crosses a tone line if you get it wrong. Here's the cadence, wording, and… Email deliverability — fixing 'going to spam' issues When invoices and confirmations land in customers' spam folders, the problem almost always lives in DNS — not in your message content. Here's the…

One platform

Part of something bigger

Suprata is a versatile workflow and business intelligence platform that delivers the power of custom software with ease and affordability.

  • One record. Message reads and writes the same customers, jobs and dollars as every other module.
  • Live numbers. Everything it does lands in dashboards and reports right away.
  • Room to grow. Rules, forms, workflows and reports can be customized as far as you need.
See the platform

Works hand in hand with

Suprata TalkA business phone that works from any phone, with call recording, transcripts and missed-call text-back. Suprata NotifyAutomatic confirmations, reminders and status updates to customers and staff. Suprata AutomateTriggers, conditions and actions that run your routine work without code. Suprata CRMEvery customer, contact, location, boat and asset in one record, with balances, history and notes beside them.

Suprata Suite

Get Message tonight

See which plan includes Message on the pricing page, or book a demo and we’ll walk you through it.

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