Suprata for towing and roadside companies

Sound familiar?

What a normal week looks like without the right system

We hear these from towing and roadside companies all the time. Here is what Suprata does about each one.

If I miss a call at 2 am, that stranded driver calls the next tow company on the list.

A missed call gets a text back from you within seconds, and the voicemail lands in a shared inbox with a transcript.

Every week someone says the scratch on the bumper was our fault.

Drivers take photos at the hook-up and the drop-off, and the customer signs on the phone, so the record is on the job.

We tow a car across town and then the owner says to send them a bill.

Charge a card on the call or at the scene, before the truck leaves.

The body shops and dealers I tow for owe me from thirty different tickets.

Set them up as billing accounts with their own terms, and every tow lands on one monthly statement with a pay link.

What runs your day

The parts of Suprata that fit towing and roadside companies

Suprata is a versatile workflow and business intelligence platform that delivers the power of custom software with ease and affordability. These are the pieces that matter most to you.

Suprata Suite module

Suprata Talk

Phones ring on several devices at once, missed calls get a text back, and calls can be recorded with notice.

See Talk Suprata Suite module

Suprata Schedule

The dispatch board shows every driver's day, so the next call goes to the truck that is free.

See Schedule Suprata Suite module

Suprata Job

Each tow or roadside call is a job with the pickup address, vehicle notes, photos and signature.

See Job Suprata Suite module

Suprata Pay

Card payments in the field or a saved card on file, so emergency work does not turn into an unpaid bill.

See Pay Suprata Suite module

Suprata CRM

Body shops, dealers and fleets become billing accounts, with Net terms and one statement.

See CRM Built into the platform

Mobile & branded apps

Drivers work from the phone and tablet web app: their job list, photos, signatures and payments.

See Mobile & branded apps

A day in the life with Suprata

One ordinary day, start to finish

Here is how the work flows when every call, job, booking and payment lives in one place.

6:10 am
Overnight calls

The dispatcher opens the shared inbox. Two missed calls got an automatic text overnight, and one caller wrote back with a location.
7:30 am
Board check

Scheduled dealer transports and today's booked pickups sit on the dispatch board by driver.
9:05 am
Breakdown call

A dead battery on the highway. The dispatcher books it on the free driver, takes a card over the phone, and the customer gets a driver-on-the-way text.
10:20 am
Hook-up photos

At the scene the driver photographs all four sides and the customer signs for the tow on the driver's phone.
1:40 pm
Dealer transport

A tow for a dealer is billed to the dealer's billing account. The job stays on the car owner's account.
6:00 pm
End of day

Every finished job has its invoice. Unpaid balances show on the aging report, and the month's dealer statements are one click.