Suprata for auto glass shops
Every windshield from VIN lookup to paid claim, step by step
Auto glass gets specific the moment you price the first windshield. Suprata's guided Auto Glass job walks each car through ten steps: vehicle, NAGS estimate, who pays, approval, parts, schedule, install, billing, payment and closed. Underneath it is a normal job, so your reports and accounting keep working.
Sound familiar?
What a normal week looks like without the right system
We hear these from auto glass shops all the time. Here is what Suprata does about each one.
The wrong windshield is the most expensive mistake we make. Year, make and model is not enough when there is a camera behind the mirror.
Type or scan the 17-character VIN, and the parts list shows every glass that fits, with camera, heated and acoustic features flagged.
Insurance network rates, fleet rates and retail are all different, and we keep quoting the wrong one.
Payer agreements hold each insurer's and fleet's pricing, and the estimate re-prices itself the moment you choose who pays.
Claims get rejected or short-paid, and nobody notices for weeks.
Claims go out electronically after the install, and every reject, short pay and payment shows up within minutes, ready to match to the bank deposit.
When a customer says the car leaked after the install, I need proof of the urethane, the cure time and the calibration.
The install checklist records before and after photos, the signed work authorization, the urethane lot, the safe drive-away time and the calibration result.
What runs your day
The parts of Suprata that fit auto glass shops
Suprata is a versatile workflow and business intelligence platform that delivers the power of custom software with ease and affordability. These are the pieces that matter most to you.
Workflow & automation
The guided Auto Glass job keeps each windshield on the right step and shows what it is waiting on.
See Workflow & automation Suprata Suite moduleSuprata Estimate
NAGS parts at today's list price, labor in NAGS hours times your rate, and a margin warning before you quote too low.
See Estimate Suprata Suite moduleSuprata Invoice
Insurance jobs split into a deductible invoice and an insurance invoice, both on the customer's account.
See Invoice Suprata Suite moduleSuprata Vendor
Glass that is not on the shelf goes to purchasing, one purchase order per vendor, and the job waits for it.
See Vendor Suprata Suite moduleSuprata Message
Texts go out when the glass arrives, the appointment is booked, the tech is on the way and the car is safe to drive.
See Message Suprata Suite moduleSuprata Report
The Auto Glass Performance dashboard shows close rate, speed, claims accepted first time, calibration rate and comebacks.
See Report Suprata Suite moduleSuprata CRM
Fleets and dealers become billing accounts, so the job stays on the driver while the invoice goes to whoever pays.
See CRMA day in the life with Suprata
One ordinary day, start to finish
Here is how the work flows when every call, job, booking and payment lives in one place.
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7:45 am
The board
The manager opens the Auto Glass board. Tiles show what is running late, waiting for parts, ready to schedule and waiting on insurance.
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8:20 am
Referral to job
An insurance referral is waiting in the referral inbox. One click turns it into a job with the claim details filled in.
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9:30 am
VIN and estimate
A customer calls with a cracked windshield. The CSR looks up the VIN, picks the glass flagged for the camera, and adds a dynamic calibration.
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11:00 am
Glass lands
The windshield is received on the purchase order. The hold lifts, the customer gets a your-glass-has-arrived text, and the job moves to scheduling.
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2:15 pm
Mobile install
The tech works the checklist on a phone: before photos, signature, urethane lot and outside temperature. The screen gives the customer the safe drive-away time.
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4:30 pm
Claims out
The claims person reviews today's finished insurance jobs and sends the claims. Yesterday's insurer payments are matched to the bank deposit.
See it on screen
Real Suprata screens
Sample data, real software. Every screen below comes straight from Suprata.
Questions we hear
Straight answers
Asked by auto glass shops before they switch.
Do I need my own account with a glass catalog or claims service?
No. Suprata support switches on the parts catalog and insurance billing for your shop. You can set up pricing, payer agreements and messages while that is being done.
How does insurance billing work?
The claim is sent after the install, its status updates within minutes, and rejects and short pays land on a list to fix or bill. Insurer payments are matched to your bank deposits.
What happens when a customer declines calibration?
The install checklist records the signed decline, with the wording the customer saw, on the job.
How do I see whether the shop is doing well?
The Auto Glass Performance dashboard shows six headline numbers, including close rate, time from call to install, claims accepted first time and comebacks by cause.
Something else? Call 888-494-4335, email hello@suprata.com or ask “Does Suprata do this?”
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Buy it tonight. Be running in minutes.
Start with Suprata Suite on your own, or let our team set it up around the way your auto glass business works.