Suprata for medical and lab equipment service companies

Every device on schedule, every visit on the record

Clinics and labs need to know their equipment was serviced on time and that the paperwork exists. Suprata keeps each device at its site with its serial number and history. Preventive maintenance books itself, and each visit keeps its report, photos and signature.

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Two clinicians reviewing a chart beside the front desk of a bright clinic
A customer account with its sites and contacts, where each department's device list lives.

Sound familiar?

What a normal week looks like without the right system

We hear these from medical and lab equipment service companies all the time. Here is what Suprata does about each one.

A lab manager asks for the last service report on one centrifuge, and I am digging through email.

Attach the report to the job and the device, so it is on the device's history when anyone asks.

One hospital has six departments and hundreds of devices, and our PM list lives in a spreadsheet.

Each department is a service location, each device an asset, and the agreement's schedule creates the PM visits.

We need the department contact to sign that the work was done before we leave.

The tech captures the signature on the screen, and the signed record stays with the job.

I need to know which techs are current on their certifications before I send them.

Suprata Training tracks each tech's certifications and what expires in the next 90 days.

What runs your day

The parts of Suprata that fit medical and lab equipment service companies

Suprata is a versatile workflow and business intelligence platform that delivers the power of custom software with ease and affordability. These are the pieces that matter most to you.

Suprata Suite module

Suprata CRM

Customers, their sites and departments, and each device by model and serial with its service history.

See CRM Suprata Suite module

Suprata Subscribe

Service contracts with schedules that create PM jobs and invoices, and a renewal queue.

See Subscribe Suprata Suite module

Suprata Job

Each visit is a job with your checklist form, photos, notes and the site contact's signature.

See Job Suprata Suite module

Suprata Contract

Service reports and certificates kept in the document library, anchored to the account, job or device.

See Contract Suprata Suite module

Suprata Inventory

Replacement parts by warehouse and van, ordered on purchase orders and received to the waiting job.

See Inventory Ready-made solution

Suprata Training

Tracks each technician's certifications and recertification dates.

See Training

A day in the life with Suprata

One ordinary day, start to finish

Here is how the work flows when every call, job, booking and payment lives in one place.

  1. 7:30 am

    PM route

    This week's preventive maintenance visits, created by each contract's schedule, are on the board by tech and site.

  2. 9:00 am

    Department visit

    The tech opens the device list for a clinic's lab and works through it, filling in your checklist form on each one.

  3. 11:15 am

    Report on file

    The test report for an analyzer is attached to the job and the device. The lab manager signs on the screen.

  4. 1:30 pm

    Repair call

    A ticket comes in for a failed unit. The dispatcher sees its serial, last visit and parts used before sending anyone.

  5. 3:30 pm

    Contract renewals

    Service contracts due in 45 days are on the Work Queue. The office calls each customer and sends the renewal to sign.

  6. 5:00 pm

    Billing

    Finished visits bill on each customer's terms. Invoices sync to QuickBooks Online or Xero.

See it on screen

Real Suprata screens

Sample data, real software. Every screen below comes straight from Suprata.

A customer account with its sites and contacts, where each department's device list lives.
A customer account with its sites and contacts, where each department's device list lives.
A service record signed on a tablet by the department contact.
A service record signed on a tablet by the department contact.

Questions we hear

Straight answers

Asked by medical and lab equipment service companies before they switch.

From the help center

Can I build my own checklist for each type of device?

Yes. Forms are built in the form builder and attach to the job types you choose, so each visit gets the right checklist.

Read: Industry Forms — What Attaches When

Where do service reports and certificates live?

In the document library, anchored to the account, job or device. You can share one with the customer by a secure link.

Read: Uploading and organizing documents

Can it schedule preventive maintenance on a fixed cycle?

Yes. The schedule on a service agreement creates the jobs and invoices on its cadence, and you can skip dates.

Read: Recurring Schedules on Agreements

Can a hospital have several departments under one account?

Yes. One account can hold many service locations and contacts, each with its own devices.

Read: Accounts vs. Service Locations vs. Assets

Something else? Call 888-494-4335, email hello@suprata.com or ask “Does Suprata do this?”

Ready when you are

Buy it tonight. Be running in minutes.

Start with Suprata Suite on your own, or let our team set it up around the way your medical equipment business works.

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Or call 888-494-4335