Suprata for commercial equipment service companies

Sound familiar?

What a normal week looks like without the right system

We hear these from commercial equipment service companies all the time. Here is what Suprata does about each one.

A restaurant chain has nine locations and forty units, and my tech shows up not knowing which fryer is the problem.

Each unit is an asset at its service location, with model, serial number, install date and every past visit.

PM visits slip because they live in a spreadsheet nobody opens.

Preventive maintenance agreements create the jobs and invoices on their schedule, and renewals land in a queue 45 days ahead.

My tech drives back to the shop for a part that was in another van.

Each van is its own warehouse, so you can see who has the part before anyone drives.

The customer's accounts payable rejects our invoice because the PO number is missing.

Business accounts carry their contacts and payment terms, and each job holds the reference the customer needs on the invoice.

What runs your day

The parts of Suprata that fit commercial equipment service companies

Suprata is a versatile workflow and business intelligence platform that delivers the power of custom software with ease and affordability. These are the pieces that matter most to you.

Suprata Suite module

Suprata CRM

Accounts, service locations and equipment assets in three layers, so multi-site customers stay straight.

See CRM Suprata Suite module

Suprata Subscribe

Preventive maintenance agreements with schedules that create jobs and invoices, plus a renewal queue.

See Subscribe Suprata Suite module

Suprata Inventory

Shop and van stock, minimum levels, cycle counts and purchase orders with vendor confirmation links.

See Inventory Suprata Suite module

Suprata Job

Each repair or PM visit is a job with forms, photos and the site contact's signature.

See Job Suprata Suite module

Suprata CSR

Service requests come in as tickets with service levels and routing, and customers can open them from the portal.

See CSR Suprata Suite module

Suprata Report

Revenue by customer, business unit and job type, with custom reports you can ask for in plain English.

See Report

A day in the life with Suprata

One ordinary day, start to finish

Here is how the work flows when every call, job, booking and payment lives in one place.

7:00 am
Dispatch

The dispatcher works the board: today's PM visits from agreements, plus two breakdown tickets from overnight.
8:10 am
On site

The tech opens the unit's record at the customer's location: model, serial, last service and the part replaced last time.
10:30 am
Van stock

A compressor relay is needed. The tech sees the next van over has one, and the part moves to this job.
1:00 pm
Quote for replacement

An old unit is not worth repairing. The office sends repair and replacement options to the customer's facility manager.
3:00 pm
Renewals

Agreements coming up for renewal in 45 days sit on the Work Queue, and the office calls through them.
5:00 pm
Invoices out

Closed jobs become invoices on the customer's terms and sync to QuickBooks Online or Xero.