Suprata for Bike and e-bike rental shops

Sound familiar?

What a normal week looks like without the right system

We hear these from bike and e-bike rental shops all the time. Here is what Suprata does about each one.

On a sunny Saturday the line is out the door, and everyone wants an e-bike for two hours.

Hourly rentals are time slots riders can book ahead in the customer portal, priced per hour, with optional add-ons like a child seat.

Tourists want e-bikes for the whole week, and I can't tell which ones are free Thursday.

Multi-day rentals book bikes as assets with a calendar, so the booking wizard only offers bikes free for the whole stay.

If an e-bike comes back with a cracked battery case, I want a card I can actually charge.

A damage hold stays on the card through the rental and is released or applied when the bike comes back.

The guided winery ride runs on a clipboard and a cash box.

Guided rides are ticketed sessions with seat classes, scannable tickets and a printable roster with a signature column.

What runs your day

The parts of Suprata that fit bike and e-bike rental shops

Suprata is a versatile workflow and business intelligence platform that delivers the power of custom software with ease and affordability. These are the pieces that matter most to you.

Suprata Suite module

Suprata Reservations

Time slots for hourly rentals, asset bookings for multi-day rentals and ticketed sessions for guided rides.

See Reservations Suprata Suite module

Suprata Pay

Damage holds, saved cards and a counter till for walk-up rentals.

See Pay Built into the platform

Customer portal

Riders book hourly slots, buy ride tickets and show their tickets from a phone.

See Customer portal Suprata Suite module

Suprata Contract

Rental terms are signed on a tablet at the counter before the bike leaves.

See Contract Suprata Suite module

Suprata Review

Ask every rider for a review after the ride, and problems reach the owner first.

See Review

A day in the life with Suprata

One ordinary day, start to finish

Here is how the work flows when every call, job, booking and payment lives in one place.

8:30 am
Before opening

Staff check today's hourly bookings on the booking schedule and the multi-day bikes going out.
9:15 am
Week-long rental

A family rents four e-bikes for five days. Staff take a damage hold, and the parents sign the terms on a tablet.
10:00 am
Guided ride check-in

The guide scans each rider's ticket from their phone, and an unpaid seat shows a warning.
1:00 pm
Walk-up rush

Staff book walk-ups into open hourly slots and take payment at the till.
4:30 pm
Returns

The family's bikes come back clean, so the hold is released.
6:00 pm
Reviews

Today's riders get a review request by text, and anyone unhappy reaches the owner first.